EFFECTS OF EMPLOYEES’ MOTIVATION ON ORGANIZATIONAL PERFORMANCE (A CASE STUDY OF ETHIOPIAN AIRLINES)
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY The term motivation is derived from the Latin word movere, meaning “to move”. In this context, motivation represents “those psychological processes that cause the arousal, direction and persistence of voluntary actions that are goal directed” Terence Mitchell (1997). Managers need to understand these psychological processes if they …